Privacy Policy
Your privacy and the security of your business operations are paramount. This policy outlines how your data is collected, stored, encrypted, and processed.
Zero Data Selling
We never sell, rent, or monetize your personal details or client databases under any circumstances.
Encrypted Transit & Storage
All submissions are encrypted via standard SSL/TLS and backed up securely in enterprise Firestore databases.
Strict Confidentiality
Your workflow IP, API tokens, and customer leads stay strictly confidential throughout and after project engagement.
1. Information We Collect
When you visit this website, submit a contact form, book a consultation call, or hire Diamond for automation or software development services, we collect information necessary to provide and manage our services:
- Personal Identification: Full name, business email address, company name, phone number, and preferred messaging handles (e.g., WhatsApp).
- Project Requirements & Briefs: Technical specifications, target outcomes, budget preferences, current software stack details, and workflow descriptions provided in forms.
- Technical Telemetry & Analytics: Standard non-identifying browser data, IP address, device type, referring URL, and page interactions to improve platform performance.
2. How We Use Your Information
We process your data strictly for legitimate business operations and service delivery:
- Responding directly to consultation inquiries and project briefs within 24 hours.
- Scoping, building, testing, and deploying custom GoHighLevel CRMs, AI chatbots, and webhook automations.
- Sending project progress reports, invoice statements, and post-launch maintenance updates.
- Ensuring platform integrity, preventing unauthorized bot access, and fulfilling legal record-keeping requirements.
3. Data Security & Storage Standards
We implement industry-standard administrative, physical, and technical safeguards to prevent unauthorized access or disclosure:
- TLS/SSL Encryption: All client communications and form data in transit are protected using standard 256-bit encryption.
- Secure Database Rules: Stored leads and project inquiries reside in Google Firebase Firestore with strict authenticated database security rules.
- Credential Protection: Client API tokens, OAuth keys, and sandbox access details shared during projects are destroyed or revoked immediately following client sign-off.
4. Third-Party Service Providers
To facilitate seamless scheduling, message routing, and order processing, we integrate with trusted third-party services that adhere to stringent privacy standards:
- Web3Forms & Google Sheets API: For secure relay of contact submissions.
- Google Firebase: For persistent database storage and administrative lead management.
- Calendly & Fiverr: For consultation booking, escrow management, and contract execution.
5. Client Intellectual Property & Privacy
All proprietary business logic, custom-coded webhooks, customer lead databases, and private marketing workflows provided by clients remain 100% the intellectual property and private asset of the client. Diamond will never reuse, publish, or expose proprietary client workflows without written consent.
6. Your Rights (GDPR & CCPA Compliance)
Depending on your location, you hold the following rights regarding your personal information:
- Right to Access: Request a copy of all personal details stored about you.
- Right to Rectification: Request corrections to incomplete or inaccurate data.
- Right to Erasure ("Right to be Forgotten"): Request complete deletion of your records from our system.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
7. Contact & Privacy Inquiries
If you have any questions, concerns, or data deletion requests regarding this Privacy Policy, please reach out directly: